I can’t take credit for this, but this afternoon I got the following email from our Helpdesk Manager:
1. Before you go to a desk, send the attached file with instructions for the user not to open it until a helpdesk technician is at their desk.
2. Go to the user’s desk, put your hands on your hips and tell the user to open the attached file.
I couldn’t help but laugh, and promise to put it online.
To whom it may concern, My subscription to the print edition of your magazine ran out about a year ago. I didn’t overlook it, I didn’t just forget to renew it, I made a conscious decision not to renew. (Mostly because just about everything I read in it, I had already seen online somewhere beforehand.)…
So, statistics show that, despite the increasing number of bans on cell phone use, or texting while driving, the number of traffic accidents hasn’t gone down. I’m not at all surprised. Now, mind you, it’s probably too early to really tell whether there will be any long-term drop as a result of these bans, and…
The title of this post by Sherman Deforest got my attention right away, No One Needs To Feel Put Down By A Hired Expert. Obviously, no one needs to feel put down by their help desk either. 🙂 Here’s my favorite part: They are not stupid or senile. Their cultural background is different than mine….
One of the bigger adjustments from working tech support to working Litigation Support is the focus. When you’re doing help desk stuff, the focus is on finding a solution, and getting folks back to work. When you’re doing Litigation Support, especially when it’s involves case work, it is all about following the process, and ignoring…
I have a question. If you’re a tech recruiter, or know a tech recruiter can you help me out? I want to know, when you’re a tech recruiter, why do you contact people without even looking at their resume first, and why do you lie about the job you’re calling about? Seriously, last week I…