Like it or not, your team is dealing with a ridiculous amount of uncertainty in and out of the office. Most of it is beyond our control. When we have the opportunity to create less of it, we should do so. We have the opportunity to make a difference for our team, as human beings, just by communicating and setting clear expectations. Why wouldn’t we?
Instead of starting your work in a blank Word document or spreadsheet, start in Copilot chat, then move it to a Copilot page, which is a Loop file. From there, you drop part of the page, a component, into chat for live collaboration with your team, or you work together in the Loop app, with Copilot assisting again and drop the new draft into an email, linked to the web version for easier editing by the entire team, until finally, at the very end of this process, you create a PDF of the final product, and add it to your “records” location.
Thus, only the final version ever gets stored as a record. All the prior versions are gone. Work that is still in progress is not a record, but accessible to AI tools. This is the conundrum for RIM.
If you look at the contributors to the mental health damage, though, you see things that are avoidable if organizations wanted to avoid them. Fix poor management, address understaffing, pay people what they’re worth, and don’t lay off workers just to tweak the stock price. Unfortunately, in the current political and economic climate, I don’t see enough organizations that want to do any of that.
If you don’t put the guardrails in place, you are inviting someone, or some agent, to go rogue. The only difference is that if this were a contractor or an IT person with higher-than-should-be access, you could fall back on their ethics. AI doesn’t have ethics and doesn’t understand the concept. If it can do it, it will do it.
Who’s making sure that what it can do is appropriately limited?
Maybe we can solve both of those issues this way? We’ll bill you fewer attorney hours by leveraging AI, but you need to foot the bill for its use? Right now, with a set price per seat, the cost of using AI on a given matter is nothing, but it won’t remain that way. It can’t.
Will the legal market make this adjustment to billing back the cost of AI compute? If not, how do firms justify the undefined cost for your firm?